Insurance - Director

AAA Career Center

AAA Career Center

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Position Description

 

 

Position Title:           Director, Insurance Services
Department:             Auto Club Ventures                                                                                 
Reports To:               Executive Vice President 
Revised:                     April 2026                                                                                      APPLY ONLINE

 


Summary

Provides strategic leadership and operational oversight for the organization’s Insurance product line. This role is responsible for driving agency growth, profitability, operational excellence, and regulatory compliance across all insurance operations. The Director develops long term business strategies, leads high performing teams, manages partner relationships, and ensures that AAA members receive exceptional service and value in all insurance related interactions. 

The position oversees all agency functions—including sales, service, carrier relations, marketing alignment, compliance, and agency financial performance—and serves as the senior spokesperson on insurance matters for the organization. 


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

 

  • Education and/or Experience 
    • A combination of higher education and/or insurance industry leadership experience will be required. Advanced designations are a plus.
       
  • Language Skills
    • Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
       
  • Mathematical Skills
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
       
  • Reasoning Ability
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
       
  • Physical Demands
    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

      While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds.


Essential Duties and Responsibilities

  1. Leads team.
    • Leads, mentors, and develops a high performing, customer centric Insurance Services team.
    • Works with all team members in order to achieve business line results, create a team atmosphere. Track all production and ensure that all agents are contributing to the overall success.
    • Collaborates with Executive Management on annual budget and business plan along with strategies for growing the Insurance Agency. Assure growth of commissions, and control expenses to achieve overall business line success. 
    • Plans work schedules for employees.
    • Reconciles earned commissions for sales personnel.
    • Motivates and cross-trains staff.
    • Ensures timely completion and tracking of continuing education and licensing requirements for all relevant employees.
    • Oversees and coordinates commercial insurance policies for AAARB and other corporate entities as assigned.
    • Establishes performance expectations and goals for all insurance roles; monitors production levels, metrics, and compliance requirements.
    • Reviews operational and sales activity reports to ensure timely processing of service work, achievement of sales goals, and accurate financial transactions.
    • Develops, updates, and enforces policies and procedures for all insurance operations while ensuring compliance with state and federal laws.
  2. Ensures positive customer experience with company.
    • Works with EVP/COO to negotiate agreements, commissions, and contract terms with insurance carriers to ensure competitive offerings and favorable partnership terms.
    • Monitors carrier performance, underwriting trends, market conditions, and emerging risks to inform strategic decision making.
    • Troubleshoots and resolves client issues, complaints and problems.
    • Works with marketing to design and implement a comprehensive marketing plan for the agency ensuring maximum value to AAA Insurance.
  3. Attendance is an essential function of the job.


Necessary Knowledge, Skills, and Abilities

  • Property, Casualty, Life & Health licenses are required; extensive knowledge of insurance and management systems. 
  • Working knowledge of Microsoft Office and all applicable Insurance Agency software. 
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Communicates clearly and concisely with all levels of an organization both internally and externally. Ability to write speeches and articles for publication that conform to prescribed style and format.
  • Ability to effectively present information to top management, public groups, and/or boards of directors.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to interpret trends and analyze data in order to reach sound business decisions.
  • Customer service, sales, budgeting, marketing, accounting and management/supervision.


Supervisory Responsibilities

  • Attendance is an essential function of the job.
  • Directly supervises employees in the Insurance Agency.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.  


Disclaimer

THIS POSITION DESCRIPTION IS INTENDED TO DESCRIBE THE LEVEL OF WORK REQUIRED OF THE PERSON PERFORMING THE JOB AND THE PHYSICAL REQUIREMENTS NORMAL TO THE POSITION. ESSENTIAL FUNCTIONS ARE OUTLINED; OTHER DUTIES MAY BE ASSIGNED AS NEEDS ARISE OR AS REQUIRED TO SUPPORT THE ESSENTIAL FUNCTION.

THIS DESCRIPTION IS NOT INTENDED AS A CONTRACT AND IS SUBJECT TO CHANGE AND REVISION. ANY WRITTEN CONTRACTUAL AGREEMENT WILL SUPERSEDE THIS POSITION DESCRIPTION.  


If this interests you, apply today!
 

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